PRIVACY POLICY

This Privacy Policy explains how "we" collect, use, share and process your information as well as the rights and choices you have associated with that information. This privacy policy applies to all personal information collected during any written, electronic and oral communication, or personal information collected online or offline, including: our website, and any other email.

Please read our Terms and Conditions and this Policy before accessing or using our Services. If you cannot agree with this Policy or the Terms and Conditions, please do not access or use our Services. If you are located in a jurisdiction outside the European Economic Area, by purchasing our products or using our services, you accept the terms and conditions and our privacy practices as described in this policy.

We may modify this Policy at any time, without prior notice, and changes may apply to any Personal Information we already hold about you, as well as any new Personal Information collected after the Policy is modified. If we make changes, we will notify you by revising the date at the top of this Policy. We will provide you with advanced notice if we make any material changes to how we collect, use or disclose your Personal Information that impact your rights under this Policy. If you are located in a jurisdiction other than the European Economic Area, the United Kingdom or Switzerland (collectively "European Countries"), your continued access or use of our Services after receiving the notice of changes, constitutes your acknowledgement that you accept the updated Policy.

In addition, we may provide you with real time disclosures or additional information about the Personal Information handling practices of specific parts of our Services. Such notices may supplement this Policy or provide you with additional choices about how we process your Personal Information.

Personal Information We Collect

We collect personal information when you use our Services, submit personal information when requested with the Site. Personal information generally is any information that relates to you, identifies you personally or could be used to identify you, such as your name, email address, phone number and address. The definition of personal information varies by jurisdiction. Only the definition that applies to you based on your location applies to you under this Privacy Policy. Personal information does not include data that has been irreversibly anonymized or aggregated so that it can no longer enable us, whether in combination with other information or otherwise, to identify you.

The types of personal information that we may collect about you include:

Information You Directly and Voluntarily Provide to Us to execute the purchase or services contract. We collect your personal information you give us when you use our Services. For example, if you visit our Site and place an order, we collect information that you provide to us during the ordering process. This information will include your Last Name, Mailing Address, Email Address, Phone Number, Products interested, Whatsapp , Company, Country. We may also collect personal information when you communicate with any of our departments such as customer service, or when you complete online forms or surveys provided on the Site. You may also choose to provide your email address to us if you would like to receive information about the products and services that we offers.

Information We Collect Through Social Media and Messaging Channels

We operate official accounts on social and messaging platforms, including our Facebook Page, our Instagram account and our WhatsApp Business number. When you contact us through any of these channels, we receive and store the information you send us, which may include:

• the content of your messages, comments and any attachments you choose to send;
• your publicly visible display name or handle, and a platform-specific user identifier;
• the time of the message or comment, and — for comments — the post the comment relates to;
• any contact details or business information you provide, such as your company name, country, email address, telephone number or WhatsApp number.

How we use it. We use this information only to answer your enquiry, prepare quotations and specifications, arrange delivery, and keep a record of our communication with you. We do not sell or rent this information, and we do not use it to build advertising profiles.

Automated replies. Some messages receive an automated first response. Where automated drafting is used, the recent message text of your conversation may be transmitted to a third-party AI language-model service solely for the purpose of generating a suggested reply. Automated replies never contain pricing, lead times or contractual terms — these are always confirmed by a member of our sales team.

How long we keep it. We keep enquiry and communication records for as long as necessary to serve you and to comply with our legal, tax and accounting obligations. You may ask us to delete them at any time — see How to Request Deletion of Your Data below.

Who we share it with. Providing these channels involves service providers that process data on our behalf: Meta Platforms (Facebook, Instagram, WhatsApp), our WhatsApp Business service provider, our AI language-model provider, our email provider and our hosting provider. They act on our instructions and are not permitted to use your information for their own purposes. We do not otherwise disclose your information except where required by law.

How to Request Deletion of Your Data

You may request deletion of the personal information we hold about you at any time by emailing info@cngoshen.com with the subject line "Data Deletion Request", or by following the instructions at https://www.cngoshen.com/data-deletion.html.

Last updated: 30 September 2026

How do you get my consent?

When you provide us with your personal information to complete a transaction, verify your credit card, place an order, schedule a delivery or return a purchase, we assume that you consent to our collecting your information and using it to this end only.

If we ask you to provide us with your personal information for another reason, such as for marketing purposes, we will ask you directly for your express consent, or we will give you the opportunity to refuse.

How can I withdraw my consent?

If after giving us your consent, you change your mind and no longer consent to us contacting you, collecting your information or disclosing it, you can notify us by contacting us.

Services provided by third parties

In general, the third-party providers we use will only collect, use and disclose your information to the extent necessary to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase transactions.

With respect to these providers, we recommend that you read their privacy policies carefully so that you can understand how they will treat your personal information.
It should be remembered that some providers may be located or have facilities located in a jurisdiction different from yours or ours. So if you decide to proceed with a transaction that requires the services of a third-party provider, then your information may be governed by the laws of the jurisdiction in which that provider is located or those of the jurisdiction in which its facilities are located.

Security

To protect your personal data, we take reasonable precautions and follow industry best practices to ensure that it is not lost, misused, accessed, disclosed, altered or destroyed inappropriately.

Age of consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any minor in your charge to use this website.

Changes to this privacy policy

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon posting to the website. If we make any changes to the content of this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances we disclose it. We'll let you know that we have a reason to do so.

Questions and contact information

If you would like to: access, correct, amend or delete any personal information we have about you, file a complaint, or simply want more information, Contact us by email at the bottom of the page.

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